Delete Your MyAthlete360 Account

Instructions for deleting your account in the MyAthlete360 app or requesting deletion from the web.

MyAthlete360 is the mobile app operated by MyAthlete360 LLC. You can delete your account at any time in the app. If you cannot open the app, you can request deletion using the form or email option below.

Delete your account in the app

Use these general steps:

  1. Open the MyAthlete360 app and sign in.
  2. Open Profile or Settings.
  3. Choose Delete Account.
  4. Review the information shown and confirm that you want to delete your account.

Request deletion if you cannot use the app

Complete the form below. Selecting the submit button opens your email app with a request addressed to contact@myathlete360.net. Please send the message to submit your request.

If the form does not open your email app, email contact@myathlete360.net with the subject Account Deletion Request and include your name, the email on your account, account type, and any optional message.

What is deleted and what may be retained

After we verify the request, MyAthlete360 deletes or de-identifies your personal information, including your account and Athlete profiles, within a reasonable period. This can include account and profile information, messages, reviews, and other user content, subject to the exceptions below. Reviews may be deleted or may remain in de-identified form.

We may retain limited information for as long as needed for the purpose described in our Privacy Policy, including:

  • Booking, subscription, Lead credit, payment, refund, and chargeback records as needed for tax, accounting, and legal purposes. Payment card data is handled by Stripe, Apple, or Google; MyAthlete360 does not store full card numbers.
  • Credential and license records as needed for Provider screening and as required or allowed by law.
  • Safety reports and records of removed or banned users needed to protect users and prevent banned users from returning.
  • Device, log, crash, and support records needed to operate, secure, and support the Services.
  • Information needed to resolve disputes, enforce agreements, respond to legal process, or comply with law.
  • Backup copies, which are overwritten on a regular schedule.

Deleting your account does not cancel an Apple or Google subscription; cancel subscriptions in your Apple or Google account settings. Information already received and retained independently by another user or Provider is not deleted from that person's records by this request.

Parents and children's accounts

Parents can request deletion of a child's or teen's account or profile, revoke consent, or request deletion of the child's information. We may verify that the requester is the child's parent or guardian before acting.

What to expect

We may verify your identity, usually by confirming control of the account email. We will respond to a deletion request within 45 days; if reasonably necessary, we may extend the response period by another 45 days with notice, consistent with our Privacy Policy.